367: How this Private Practice Owner Elevated Team Performance with Jessica Cowling
Today, I’m bringing you a powerful conversation with Jessica Cowling, a remarkable member of our Leadership Lab and the founder and CEO of InnerWorks Counseling in London, Ontario.
In this episode, Jessica opens up about the bold, intentional moves she’s made to set her team and her business up for long-term success. We dig into how she transitioned her rapidly growing team to salary-based compensation for more stability, why she’s introducing micro roles to bring more ownership and clarity to her staff, and how she’s leveraging our signature 5R work plan to boost accountability and follow-through.
You’ll hear Jessica’s inspiring journey from starting out as a solo practitioner to leading a thriving 27-person practice with two specialty clinics. We talk candidly about culture shifts and how making tough decisions and being thoughtful about every new hire truly pays off. Jessica also shares how building a leadership team has allowed her to focus on her strengths (and finally let go of the tasks that drain her!).
If you’re leading a growing team and looking for real strategies to foster belonging, engagement, and accountability, you’re going to love this episode. Jessica’s story is proof that bold, thoughtful leadership creates businesses and teams that last. So grab your notebook, because you’re about to pick up ideas you can put to work right away!
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