395: It’s Time for Frontline Leadership
In today’s episode, I’m sharing the true secret to creating consistent service, lowering turnover, and building a reputation in your community that’s impossible to ignore: frontline leadership. I’ll explain what frontline leadership really means, why it matters, and how it can make a night-and-day difference in your business, whether you’re in hospitality, tourism, or any other industry.
I’ll also walk you through the real roles of shift leaders and supervisors, and show you exactly what to look for when promoting from within (hint: it’s all about potential, not just seniority). Plus, I’ll share how investing in your frontline leaders isn’t just good for your business; it’s the best way to create career paths, retain your best people, and finally take some time back for yourself.
If you’re ready to step out of day-to-day overwhelm and build a powerhouse team that delivers (even when you’re not there), let’s dive in!
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